1. Helps you improve your overall IT service management practices, providing a framework for more efficient and effective operations.
  2. Enables you to establish an effective service delivery structure, with clear roles and responsibilities.
  3. Supports your organization in meeting its service-level commitments and provides a means of continual improvement.
  4. Provides a benchmark against which you can measure your IT performance and assess your compliance with internationally recognized standards.
  5. Enables you to effectively manage changes to your IT services, ensuring that any changes are made in a controlled and consistent manner.

iso 20000 certification